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titleAre any components of the system (hardware, applications, software) outsourced or subcontracted to a third party?

Are any components of the system (hardware, applications, software) outsourced or subcontracted to a third party?

Yes.

Sites are cloud hosted by Commonplace. 

  • Our service is hosted with 

    • Amazon Web Services (AWS) located in London, UK. 

    •  Cloudinary for  images. 

    • Sendgrid for Email relay

  • Security Information

    • AWS facilities comply with ISO 9001, ISO27001, ISO 27017 and ISO 27018 among others.

      • See here for more information

    • Cloudinary is ISO 27001, ISO 27017, ISO 27018 and ISO 27701 certified.

      • See here for more information

    • Sendgrid use various hosting facilities all with SOC type 2 reports. 

      • See here for more information

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titleAre any supporting services (for e.g. system support, service desk, remote administration etc.) outsourced or subcontracted to a third party?

Are any supporting services (for e.g. system support, service desk, remote administration etc.) outsourced or subcontracted to a third party?

Yes, we use a suite of SaaS solutions, which all must comply with our supplier security policy.

Our list of sub-processors used within our platform is on our website. The way we deal with sub-processors is covered in our standard license agreement.

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titleWhat are your ‘patch deployment cycles’ and maintenance windows?

What are your ‘patch deployment cycles’ and maintenance windows?

We deploy code multiple times per day using Continuous Integration and Continuous Deployment. We have never required any planned downtime and do not expect to do so. Should this change, we will inform our customers with a 14 day advanced notification of the change and keep any interruptions to off peak hours.

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