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title Does your organisation have a documented Incident Response Plan?

Does your organisation have a documented Incident Response Plan?

We adopt a 5-stage approach to handling any incidents:

  • Preparation

  • Detection

  • Triage and analysis

  • Containment and neutralisation

  • Post-incident learning

This includes recording of incidents in our Events, Incidents and Weaknesses Register.
We have documented Application Incident Response Procedures and a Business Continuity Plan.
Where an incident impacts on personal data, we also utilise a documented Data Breach Reporting Procedure.

We aim to fix any production issues within the following time span:

P1 - 4 hours

P2 - 24 hours

P3 - 48 hours

P4 - prioritised accordingly on backlog

More information: https://commonplace.atlassian.net/l/cp/BpNQjYy1

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titleHow does your service report any outages?

How does your service report any outages?

Via email and where possible / relevant via a banner on the platform.

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