...
| Expand | ||
|---|---|---|
| ||
How does your service report any outages? Via email and where possible / relevant via a banner on the platform. More information: https://commonplace.atlassian.net/l/cp/DPDdno0n |
| Expand | ||
|---|---|---|
| ||
Does your organisation offer technical support and incident response for its customers? Customers can get in touch with Commonplace Support vie email or phone between the hours of 8.00am and 6.00pm Monday to Friday (excl UK public holidays) by emailing customers@commonplace.is. Outside of these hours, typing “urgent” in the subject line of your email will alert teams of a major issue outside of normal hours and so should only be used for platform or business critical issues. We work to 99.90% uptime targets and consistently over-achieve this target. |
...