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Are any supporting services (for e.g. system support, service desk, remote administration etc.) outsourced or subcontracted to a third party? Yes, we use a suite of SaaS solutions, which all must comply with our supplier security policy. Our list of sub-processors used within our platform is on our website. The way we deal with sub-processors is covered in our standard license agreement. More information: https://commonplace.atlassian.net/l/cp/NBMjBmiC |
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What are your ‘patch deployment cycles’ and maintenance windows? We deploy code multiple times per day using Continuous Integration and Continuous Deployment. We have never required any planned downtime and do not expect to do so. Should this change, we will inform our customers with a 14 day advanced notification of the change and keep any interruptions to off peak hours. |
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