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Customers can get in touch with Commonplace Support vie email or phone between the hours of 8.00am and 6.00pm Monday to Friday (excl UK public holidays) by emailing customers@commonplace.is. We aim to provide a response to all enquiries within 6 hours between these hours.
Outside of these hours and on public holidays, we respond to urgent or business critical issues.
NOT FOR SHARING EXCEPT TO EXISTING CUSTOMERS: Outside of these hours, typing “urgent” in the subject line of your email will alert teams of a major issue outside of normal hours and so should only be used for platform or business critical issues.
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